Return or Replacement of Purchased Merchandise

  1. Return or replacement of the merchandise purchased from mu Space is available under the terms and conditions below.
  2. Currently, customers may return or get a replacement only at mu Space’s Head Quarter. Return and replacement at mu Space’s shops will soon be available, subject to mu Space further announcement.
  3. Merchandise purchased online via https://shop.muspacecorp.com may be returned or replaced within 15 calendar days of the purchase date indicated on the receipt attached to the shipment.
  4. Merchandise purchased from mu Space’s Head Quarter or mu Space’s shop may be returned or replaced within 7 calendar days of the purchase date indicated on the receipt.
  5. mu Space CANNOT return items which used discount coupon. However, customers may get a replacement of such items under this Terms and Conditions.
  6. Merchandise to be replaced or returned must be intact with a price tag/product label attached and must have never been used or washed. The Merchandise to be replaced or returned must also be accompanied by the receipt.
  7. Any costs other than the price of merchandise may not be refunded
  8. Refund will be processed in case where the purchased merchandise is returned, the merchandise in the purchase order is not complete, or the cancellation of the purchase order has occurred. Refund method shall be as stipulated by mu Space.
  9. mu Space reserves the right to approve any return or replacement, and make changes to the terms and conditions at any time without prior notice.